Medable Sub-Processors

Medable assesses the legality, suitability and competence of all third parties engaged to assist with processing information to ensure compliance with applicable regulatory requirements. The following list provides high-level information related to approved third parties Medable may use to process Personal Data on behalf of Medable Customers. This list is subject to change at Medable’s discretion.

Subprocessor	Service Provided	Purpose of Processing	Processing Location	Headquarters Location
Alibaba Cloud	Cloud Service Provider	China hosting and storage services	China (Beijing)	China (Hangzhou)
Amazon Web Services (AWS)	Cloud Service Provider	Hosting and storage services	Germany (Frankfurt) USA (Virginia)	USA (Washington)
Box	Secure File Transfer	Study data transfer mechanism	Australia (Sydney; Melbourne) Canada (Montreal; Toronto) France (Paris; Marseilles) Germany (Frankfurt) Japan (Tokyo; Osaka) US (Multi-City) UK (London; Cardiff)	USA (California)
C3i Solutions (HCL)	Help Desk Services	Phoneline operator and helpdesk support specialists	USA (Pennsylvania) Bulgaria (Sofia) China (Dallan) India (Hyderabad) Japan (Fukuoka)	USA (Pennsylvania)
Google Cloud Platform (GCP)	Cloud Service Provider	Hosting and storage services	Germany (Frankfurt), USA (Oregon)	USA (California)
MongoDB	Cloud Service Provider	Peer Virtual Private Cloud	Germany; USA	USA (NY)
OneTrust	Privacy Management Tool	Data Subject Request management	USA (Iowa)	USA (Georgia)
PPD - CSS	Help Desk Services only for PPD studies	Phoneline operator and helpdesk support specialists	*Processing location may vary depending on need	USA (North Carolina)
Salesforce	Case Management Tool	Help Desk customer support management	USA (Illinois)	USA (California)
Stefanini Group	Help Desk Services	Phoneline operator and helpdesk support specialists	China Morocco Poland Romania USA	Brazil (Sao Paulo)
Twilio	Communications Platform	Televisit instant messaging and connectivity management	USA (Virginia)	USA (California)
Tencent	Messaging and Notifications	SMS Messaging and push notification management	China (Guangzhou)	China (Shenzhen)
Transperfect	Translation Support	Live customer support translations	*Processing location may vary depending on need	USA (New York)
Yandex	Cloud Service Provider	Russia hosting and storage service	Russia	Russia (Moscow)

Medable Sub-Processors

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