Participant Support

Thank you for taking the time to participate in a clinical trial.

For your study, the technology used to create the study application was designed by Medable and is tailored to the DCT you are participating in. Your specific study application may have a different name, but it is referred to broadly in these videos as “Patient App”.

Your study team is here to support you. Always feel free to ask your study team any questions about your participation or the study. It's very important to remember that your participation in research is voluntary. If you want to leave a study at any point, contact your study team.

We appreciate your time, consideration, and dedication to helping others by contributing to health-related research. We couldn’t do it without participants like you.

Create your account using an email address
Create your account without using an email account
Download the Patient App
Access the Patient App
Reset your password
Navigate the Patient App
Leave the study
Contact the Help Desk
Navigate Televisit
Navigate eConsent

Downloads

Televisit FAQ
Patient App FAQ
eConsent FAQ

Study-specific question or prefer personal contact?

Call us

If you need assistance, please call us. Our team is standing by and will assist you immediately. Please, be sure to have your login details handy.

Response Time > Next Operator

Call us now
Send an email

If you need assistance, please call us. Our team is standing by and will assist you immediately. Please, be sure to have your login details handy.

Response Time > Next Operator

Send an email
Chat with us

If you are in the middle of something, chat is the way to go. Our help desk team will help you troubleshoot by guiding you through some frequently asked questions.

Click on "Chat with an Expert" to chat with us now.

Response Time > 2-3 minutes

If you are in the middle of something, chat is the way to go. Our help desk team will help you troubleshoot by guiding you through some frequently asked questions.

Click on "Chat with an Expert" to chat with us now.

Response Time > 2-3 minutes

We are not available to chat now. Please call or send an email for assistance.